Terms & Conditions:
1. Refund Policy: We offer refunds for broken products or failing to pass the diamond test.
2. Product Condition: The product must be in its original condition, undamaged, and unused to be eligible for a refund.
3. Diamond Test: To qualify for a refund, the product must be submitted for a diamond test conducted by an authorized gemologist. The test results must confirm that the product does not meet the required diamond standards.
4. Return Process: To initiate a refund, the customer must contact our customer service within 21 days of receiving the product. Proof of purchase and evidence of the product's condition may be requested.
5. Shipping and Handling: The customer is responsible for any shipping and handling costs incurred during the return process unless the product was initially received in a damaged or defective condition.
6. Refund Eligibility: Once the returned product has been received and inspected, we will determine its eligibility for a refund based on the diamond test results and the product's condition.
7. Refund Options: If the product is eligible for a refund, the customer will have the option to receive a full refund of the purchase price, or if preferred, a replacement product of equal value.
8. Timeframe for Refunds: Refunds will be processed within 15 business days after the eligibility has been confirmed. The time it takes for the refunded amount to appear in the customer's account may vary depending on the payment method and financial institution.
9. Exclusions: This refund policy applies solely to broken products or failing to meet diamond standards. It does not cover general dissatisfaction with the product, change of mind, or damage caused by mishandling or improper care.
10. Modification of Terms: We reserve the right to modify or update these terms and conditions without prior notice. The updated terms will be effective upon posting on our website.
Please note that these terms and conditions are subject to change, and we recommend reviewing them periodically for any updates or revisions.